When Health Feels Overwhelming, You Don't Have to Figure It Out Alone

Whether you're facing a new diagnosis, fighting an insurance denial, trying to find the right provider, or walking into an appointment that feels bigger than you can handle. Navigating the healthcare system can feel impossibly complicated. Most people don't lack information. They have too much of it, and not enough support deciding what to do next.

That's where I come in. I'm Shari Wooton, a health navigator and patient advocate based in Western North Carolina. I help individuals slow down, sort through what they know, and figure out what to do next. Clients describe me as persistent on their behalf, someone who doesn't give up when systems push back.

What I Help With

I help individuals across Western North Carolina navigate the moments when healthcare feels too complicated to handle alone. That might look like:

• Finding the right doctor, therapist, or specialist when you don't know where to start
• Fighting an insurance denial or navigating an appeals process
• Preparing for an important medical appointment — organizing your records, writing your questions, and making sure the most important things get said
• Understanding a new diagnosis and figuring out what questions to ask
• Researching your options so you can have an informed conversation with your care team

This isn't medical advice, and I'm not a medical professional. What I offer is something different — a calm, practical presence helping you navigate the healthcare system, so you can focus on your health and the people who are caring for it.

How It Works

We start with a free 15-minute call to talk through your situation. From there I'll suggest the kind of support that makes the most sense — whether that's a focused session to get you unstuck, ongoing guided support through a longer process, or hands-on help where I do the work alongside you.

Every situation is different. We'll figure out together what you actually need.

Stories From People I've Helped

When Luci needed a heart evaluation before back surgery, her insurance denied the authorization. I took on the appeals process on her behalf — tracking deadlines, coordinating with her medical team, and following up until the claim was approved. Her heart was pronounced sound and she proceeded safely with surgery.

When Dana was too depressed to search for a therapist, I went through the listings, made the calls, and narrowed the options down to three people worth considering. She found the right fit and has never forgotten the help.

Two very different situations. The same steady support.

Want to See More?

Read real examples of health navigation work on the Examples page, or go deeper with these stories from the blog:

• When Insurance Denies a Medical Test
• You Need a Therapist. Now What?
• See an example of a therapist shortlist, a real deliverable from a real client search

Ready to Talk It Through?

Book a free 15-minute intro call — no obligation, just a conversation about what you're facing and how I might help.